Refunds & Returns

Refund & Returns Policy

In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible.
We will arrange a collection for a time that is convenient for you. There will be a R100.00 collection fee, that will also be deducted from the final refund amount.
Thank you for understanding that we require the goods in their original undamaged packaging and still in a usable state. If this is not the case, you will be liable for the full cost of the package as well as any pods that have been consumed at the current price will be deducted off the amount owed.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.

Our Collection Fee is not refundable.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note refunds can take up to 5 working days to be processed.
If you are refunded with fitcash, please note there is a 6 month expiration timeframe from the date of the refund.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fitfood4u.co.za

We only replace items if they are defective or damaged by us. If you need to exchange it for the same item, send us an email at info@auronpod.co.za and we will facilitate the exchange.

In the rare case of a stock shortage, Auronpod may substitute an item with another popular product from the same range. For custom selections, clients will be informed of any unavailable items and offered suitable alternatives for their order.

Please note we do not have branches nationwide, if you need to be refunded or would like a replacement, please note there will be a minimum of 5-day lead time frame to process.
You will be liable for the extra transport costs required to process your exchange or refund.

All risk of loss or damage passes to the customer once delivery has been completed and the order has been successfully handed over to the recipient.
Although we take all reasonable precautions to securely package our pods using protective packaging, we cannot be held responsible for delays, loss or damage caused by the courier service.
Should any items arrive damaged or compromised as a result of courier handling, customers must notify us within 48 hours of delivery for assessment and possible resolution.

We only ship to Nationwide on Mondays, Tuesday and Wednesday for delivery on Thursday or Friday.